Frequently Asked Questions
Everything you need to know about your daily brew.
How soon will my coffee ship after ordering?
To ensure maximum freshness, we roast in small batches. Orders typically ship within 1-2 business days of roasting.
Do you offer whole bean or ground coffee?
We offer both! You can select 'Whole Bean' for maximum flavor retention or choose from various grind sizes tailored for Drip, Espresso, or French Press.
What is your return policy on coffee beans?
As coffee is a perishable food item, we cannot accept returns. However, if you are unsatisfied with your order or it arrived damaged, please contact us within 14 days for a replacement.
How should I store my Buddy Brew Coffee?
Store your beans in a cool, dark place in an airtight container. Avoid the refrigerator or freezer, as moisture and odors can compromise the flavor profile.
Are your coffee beans ethically sourced?
Yes, we prioritize Direct Trade and Fair Trade practices to ensure farmers are paid premium prices, supporting sustainable agriculture and high-quality harvests.
Can I track my shipment?
Absolutely. Once your order is processed, you will receive an email with a tracking number to follow your coffee's journey from our roastery to your doorstep.